YomStar is built specifically for mobile use with the aim of getting up-to-the-minute, instant feedback on your business, not to mention it actively engages your customers, enhancing their service experience while also offering them a reward for their time and an incentive to return.
The stars are the limit with your mobile feedback partner – customers access your surveys, questionnaires and polls through QR Codes, you receive instant feedback and can access dynamic, automatically-generated reports based the data collected. It only takes a minute of your customers’ time, it’s easy and they receive a reward for telling you what they think – everybody wins!
Improve your business based on honest, on-the-spot feedback with YomStar!
Create mobile surveys and polls that help provide real-time feedback.
Link your surveys using QR Codes, social media, websites and more.
Offer rewards to encourage survey completion and return business.
Use a number of promoting options to get maximum exposure.
Take your business to new heights
Watch the video »
Know what your customers think as soon as they think it.
Dynamic QR Codes
QR Codes serve as engaging links to your surveys or URLs.
Your customers can respond to your survey on the spot.
Easy reward system
Reward your respondents for their time and ensure they return.
Connect with customers
Customers can give instant, honest feedback on your business.
Unique mood meter
Know how your customers feel anytime, anywhere.
Measure the mood
Be in tune with your customers
One of YomStar’s unique features is the in-built mood scale. Once you’ve written your answer options for a question, you can assign mood values.
There are five colours in the mood scale, where red represents negative and green positive. By assigning each of your answers one of these colours, you can see immediately how your respondent feels.
Facts and figures
The numbers don't lie
96.7% of unhappy customers never share their feedback with the organisation, but will tell people outside the organisation.
Typical survey response rates:
10-30% on paper
40-50% on mobile and web.
60% of mobile surveys are completed within two hours versus 12 hours for a web survey.
It costs approximately five times as much to attract a new customer as it does to keep an old one.
How it works
Your survey templates are set up for you – all you have to do is follow the steps. Simply enter your questions, publish and you’re done!
You choose how your survey is promoted. Would you like to create a QR code and get creative with where you display it? Contact your customers via email, tweet about it or download one of our ready made flyers.
Offer your customers rewards to ensure repeat business. These rewards are delivered in the form of a QR Code. You will then be able to scan the reward code directly from their phone – easier done than said!
Reports allow you to know what your customers are thinking right now. You can view live responses, up-to-the-minute graphs of specific results, statistics and user activity.
Build a database
Respondents can provide their email address, which is where their reward coupon will be delivered. YomStar uses these details to build you a targeted database of respondent contacts.
YomStar runs in the cloud, so you don’t need to set up or install a thing. All you need is an internet connection and all your customers need is a smartphone!
As you read, we’re working on an exciting new development – Passbook support! Once implemented, Passbook support will allow respondents to receive their reward directly into this convenient mobile application designed specifically for storing coupons.